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Contact

If you have any comments or questions regarding the installation or use of the Cube tools and libraries, please get in touch with the development team:

Via email Via Matrix chat
scalasca@fz-juelich.de Scalasca User Group

We are happy to assist, however, please note that support can only be provided on a best-effort basis.

Reporting bugs

Like every other software, the Cube libraries and tools may contain bugs. If you encounter obviously broken, weird, or otherwise unexplainable behavior, please report it to the development team, preferrably via email (see above). Please make sure to include at least the following information in your bug report:

  • The affected Cube component and its version.
  • Steps to reproduce the issue (i.e., the command line of the failing command).
  • The exact failure/error message.

Please retain any generated core files and, if possible, try to generate a call stack of the failure using a debugger and include it in the report. For GUI or command-line tool issues, also archive a copy of the entire experiment archive directory including any Cube files, as this may be required to aid in debugging.